Nestbound

Support

Support

There’s no ticket queue here and no bot. Write to hello@nestbound.app and a person reads it.

I would like a refund

Ask at reportaproblem.apple.com. Sign in with the Apple Account you bought it with, find Nestbound in the list, and request it there. The decision is Apple’s, and they say it can depend on the country you are in, so we can’t tell you in advance what they will say. You don’t need to explain anything to us to ask. If something went wrong that we could fix, we would like to hear it.

I have lost the passphrase to a file

We’re very sorry, and we can’t help. Nobody can: not us, not Apple, not a recovery service. Things worth trying, and the second one has a clock on it. Open the file anyway and read the hint: if one was set it’s stored unencrypted and Nestbound shows it on the unlock screen. Then look for an older copy, because Nestbound keeps a few dated backups of recent saves, not beside your file but in its own folder, and if protection was turned on recently a backup from before that day isn’t protected at all. Open Nestbound, choose Nestbound ▸ About Nestbound, click Privacy Report, and “Where your records live” shows the exact folder with a button to open it. It’s also worth looking for the passphrase written down, with the papers, in a safe, or with whoever else was trusted with things like this, and for a printed binder, because most of what’s in the file is on those pages.

Where is my file? I think I have lost it

Nestbound never moves your file. It lives wherever you saved it and it shows up in Finder like any other document. Two ways to find it: open Nestbound and look at the list on the home screen, where hovering a row shows you the full path; or search Finder for .nestbound. If it has genuinely gone, Nestbound has been keeping dated copies for you, in its own folder rather than beside your file. Open the Nestbound menu next to the apple at the top left, choose About Nestbound, and click Privacy Report in the window that opens, then scroll to “Where your records live”: it prints the exact folder and the button underneath opens it. The five most recent copies are kept. Drag one out to your Desktop and open that copy, because Nestbound won’t let you edit a file straight out of the backup folder: those get replaced automatically and you’d lose the work again.

Can I get my data out? What if you disappear?

Everything is already out, and nothing about your file depends on us still being here. Use File ▸ Export… whenever you like and it hands you the same content as a spreadsheet, a plain document, or the binder as a PDF. Your printed binder needs nothing from anybody at all. And the file itself can be opened without Nestbound. It’s an ordinary archive, the kind any computer already knows how to unpack. We have published a full description of what’s inside it, and that description also ships in the app under Nestbound ▸ About Nestbound ▸ The file format. If you protected the file with a passphrase, that description includes a short program a developer can run to open it, given the passphrase.

It says it can’t reach the internet. Is it broken?

That’s Nestbound working as intended. It ships without the permission that would let it connect to anything, so it physically cannot. If you want to see it for yourself, open Nestbound ▸ About Nestbound and click Privacy Report. It reads the app’s own signature while it’s running and lists everything the app is allowed to do. It also shows you the Terminal command to check that independently.

Does it work with VoiceOver, or without a mouse?

Partly, and here is exactly how far. Text size is app-wide and persists: Command and plus, Command and minus, Command and zero, or the Text Size setting in the View menu. Every control in the walkthrough announces the question it belongs to, and the item editor labels all of its controls. The executor checklist reorders three ways, by accessibility action, by context menu, and by Option and an arrow key, so it never needs a drag. We haven’t sat down and driven the whole app with VoiceOver, so we won’t tell you it’s fully accessible. If you use it and something is unreachable, write to hello@nestbound.app and tell us which screen.

How do I know which macOS I have?

Click the apple in the top left corner of the screen and choose About This Mac. A small window opens with the name and the number in it, something like Sequoia 15.4. Nestbound needs macOS 15 Sequoia or later. If yours is older, the same window has an update button, and it is worth checking with somebody before you run it if the Mac is doing anything you rely on.

Is there an iPhone app?

Not today. Nestbound is a Mac app. The thing people usually want a phone for is capturing a document somewhere else, and there’s a path for that: photograph it with your phone, and back at the Mac use Attach ▸ Import from Photos… to bring the pictures in. An iPhone companion is possible, but none of it is built yet. If it would make a real difference to you, tell us what you’d use it for.

Can somebody open the file without Nestbound?

Yes. The file format specification is published on this site and ships inside the app. It carries the recovery script for a passphrase-protected file.